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All product returns for refunds require an authorization from our customer support team here at Mount-it!. Please contact Customer Service to obtain a return authorization. Returns are allowed within 30 days of the delivery date. Mount-it! will provide pre-paid return shipping labels for defective products and will apply full refund on the purchase price once the product is received at our location. Shipping and handling costs for returns on non-defective items are not refundable. Return shipping for non-defective items is client responsibility.
If a return request is made for any other reason within 30 days of the original date of purchase, (i.e., buyer's remorse, no longer needed/wanted, accidental orders, etc.), then the customer is responsible for the return shipping fees to send the item back to us, and a restock fee is deducted from the refund total. The restock fee is calculated from the initial shipping and handling fee cost, to ship the item to the address on file for the order.
Replacements will be provided for any defective product within the specified warranty period for that product. Replacements will be the only recourse for defective product returns after 30 days from the delivery date have passed. Replacements will be for the exact same item during its warranty period. Product substitutions are not allowed. Return shipping for replacements are client responsibility. Mount-it.net. will bear the costs of replacement item shipment.
All returns, whether for refund or replacement, require a Return Merchandise Authorization (RMA). Products that are returned without prior RMA and the RMA# clearly printed on the address label will be refused and sent back to the sender. Please follow the directions provided with the RMA to prevent delays in processing your return.
Mount-it! is not liable for returned packages that is lost in transit. We strongly recommended that you use a shipping service with a tracking number and obtain insurance when shipping back your merchandise.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please mail it to:
12113 Kirkham Road
Poway, California US 92064
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.