Thank you for your interest in the products and services of Mount-It! This Limited Warranty applies to Mount-It! and only for Mount-It! products purchased from Mount-It!
COVERAGE OF WARRANTY
This limited Warranty covers any defects in material or workmanship under normal use during the 10-Year Warranty Period for all but electrically powered products and for 1-Year for electrically powered items.
The Warranty Period for Mount-It! products purchased from Mount-It! extends 10 year from the date of purchase for all but electrically powered products and for 1-Year for electrically powered items. A replacement Mount-It! product or part assumes the remaining warranty of the original Mount-It! or 10 years from the date of replacement or repair for all but electrically powered products and 1 year for electrically powered items, whichever is longer.
EXCLUSIONS AND LIMITATIONS
This Limited Warranty does not cover products under these conditions:
- Conditions, malfunctions or damage not resulting from defects in material or workmanship
- Improperly operated devices (eg. Assembled incorrectly, mishandling, over loading, etc.)
- No proof of purchase
- Items that are unidentifiable by serial number or otherwise
- Purchases from unauthorized sellers
- Non quality related issues (after 30 days after purchase)
- Free products
- Lost or Stolen Products
OBTAINING A WARRANTY SERVICE
To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you. To contact our support team:
1) Email us at firstname.lastname@example.org
2) Call (855) 925-5668
Our support team will respond to you as soon as possible. Please include a detailed response with:
- The issue you’re experiencing
- When the issue occurred
- How the issue occurred
- What steps you took before the issue occurred