Warranty

Thank you for your interest in the products and services of Mount-It! This Limited Warranty applies to Mount-It! and only for Mount-It! products purchased from Mount-It!

COVERAGE OF WARRANTY

This limited Warranty covers any defects in material or workmanship under normal use during the 10-Year Warranty Period for all but electrically powered products and for 1-Year for electrically powered items.  

WARRANTY PERIOD

The Warranty Period for Mount-It! products purchased from Mount-It! extends 10 year from the date of purchase for all but electrically powered products and for 1-Year for electrically powered items. A replacement Mount-It! product or part assumes the remaining warranty of the original Mount-It! or 10 years from the date of replacement or repair for all but electrically powered products and 1 year for electrically powered items, whichever is longer.

EXCLUSIONS AND LIMITATIONS

This Limited Warranty does not cover products under these conditions:

  1. Conditions, malfunctions or damage not resulting from defects in material or workmanship
  2. Improperly operated devices (eg. Assembled incorrectly, mishandling, over loading, etc.)
  3. No proof of purchase
  4. Items that are unidentifiable by serial number or otherwise
  5. Purchases from unauthorized sellers
  6. Non quality related issues (after 30 days after purchase)
  7. Free products
  8. Lost or Stolen Products
OBTAINING A WARRANTY SERVICE

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you. To contact our support team:

1) Email us at support@mount-it.com

2) Call (855) 925-5668

Our support team will respond to you as soon as possible. Please include a detailed response with:

  1. The issue you’re experiencing
  2. When the issue occurred
  3. How the issue occurred
  4. What steps you took before the issue occurred